General terms and conditions HairFree Laserclinic

HairFree Laserclinic applies the following general conditions.

1 General

1.1 In these conditions “HairFree Laserclinic” means HairFree Laserclinic located in Utrecht, at Amsterdamsestraatweg 381, 3551 CK Utrecht.

1.2 In these conditions “client” means the person who gives HairFree Laserclinic an assignment for treatment.

1.3 In these conditions “client” also means the client’s legal representative.

1.4 In these terms and conditions “treatment” means treatment for permanent hair removal using the laser and associated devices to be used by HairFree Laserclinic.

1.5 These conditions form part of any agreement between the client and HairFree Laserclinic.

1.6 These conditions also apply in the event HairFree Laserclinic engages third parties for the performance of the assignment.

1.7 The effect of Article 7:404 and Article 7:407 paragraph 2 of the Dutch Civil Code is expressly excluded.

1.8 The sheet Pre- and Aftercare that you have received with your appointment confirmation(s) together with the general conditions form part of these general conditions.

2 Agreement

2.1 The agreement between HairFree Laserclinic and the client involves the client’s order to HairFree Laserclinic for treatment.

2.2 HairFree Laserclinic is entitled not to comply with an unreasonable and/or unusual request of the client and may refuse to carry out treatment.

3 Consent

3.1 Prior to the performance of the treatment agreement, the client grants HairFree Laserclinic written , unconditional and unreserved consent thereto by completing and signing HairFree Laserclinic’s intake form.

3.2. The client gives unconditional and unreserved consent – with due care – to the registration of his/her personal and medical data relevant to the treatment and the settlement of the treatment.

3.3 HairFree Laserclinic may require the client to confirm his/her consent in writing.

4 Information

The client shall inform HairFree Laserclinic in a timely manner and keep HairFree Laserclinic informed of all information necessary for the proper performance of the agreement.

5 Rates and health insurance

5.1 Rates apply, unless expressly otherwise agreed in writing, for the duration of one calendar year and may be adjusted and/or indexed annually.

5.2 It is the client’s responsibility to make sure, in good time, that he is aware of whether and to what extent his insurer will reimburse the treatment. Furthermore, it is the client’s responsibility to declare invoices to his insurer or not.

6 Payment

6.1 The client shall pay for the treatment in cash or by pin before going for treatment or being taken to the treatment room.

6.2 If HairFree Laserclinic treats the client on account, the client shall ensure full payment within 14 days and the relevant amount shall be paid into the relevant account of HairFree Laserclinic stating the invoice number and type of treatment.

6.3 Regardless of whether the invoice is reimbursed by the insurer, the client shall at all times remain liable for full and timely payment of the invoice, plus any statutory interest and (extrajudicial) costs.

6.4 Payments will first be deducted from the oldest outstanding invoices.

6.5 In the event that the client fails to pay the invoice on time and/or in full following a request or summons from HairFree Laserclinic, the client shall be in default and in default. HairFree Laserclinic is then entitled to charge the client the legal interest on the invoice amount or the remainder thereof. HairFree Laserclinic is then also entitled without further notice to take collection measures. The costs associated with collection (including extrajudicial and other costs) will be borne by the client.

6.6 In case of late payment, HairFree Laserclinic is authorised to suspend further treatment or to carry it out only against immediate cash payment.

6.7 The payment obligation shall not be suspended due to the client lodging a complaint against HairFree Laserclinic about the invoice and/or treatment, unless HairFree Laserclinic agrees to the suspension of the payment obligation.

6.8 The payment obligation does not lapse if the client terminates the agreement. If the client decides to purchase a package from HairFree Laserclinic, he/she is responsible to pay the full amount of the package, even if the client himself/herself decides in the interim not to continue the treatment.

7 Cancellation

7.1 In the event that the client is unable to attend an appointment, he/she must cancel with HairFree Laserclinic no later than forty-eight (48) hours in advance.

7.2 If the client does not cancel or does not cancel in time, HairFree Laserclinic will charge the client €79 (seventy-nine euros) plus costs.

7.3 Appointments must be cancelled by e-mail message. The cancellation will be registered the moment the cancellation is received by HairFree Laserclinic. If the client wishes to cancel her appointment by telephone this is within the responsibility of the client. The unavailability of HairFree Laserclinic by telephone cannot be a reason for the appointment not being made or not being made on time.

8 Liability

8.1 If during the treatment, including not, not fully or not timely carrying out a treatment, an event occurs that leads to liability of HairFree Laserclinic, then that liability is limited to the amount which the liability insurance taken out by HairFree Laserclinic entitles. If the insurance does not cover liability for any reason or if HairFree Laserclinic is not covered for liability then HairFree Laserclinic’s liability shall be limited to the amount of the invoice. However, HairFree Laserclinic shall not be liable in the event that at the time the event occurs, the client is in breach of any obligation to HairFree Laserclinic.

8.2 HairFree Laserclinic cannot give any guarantee about the amount of hair reduction after the treatment(s), or the number of treatments to achieve the desired hair reduction.

8.3 HairFree Laserclinic is not liable for burns, skin damage, or any skin reaction whatsoever, after or as a result of the laser treatment(s).

8.4 HairFree Laserclinic is not liable for (aggravated) pigmentation on skin after the treatment(s).

8.5 Tattoos, piercings , birthmarks, pigmentation, foreign body features, skin abnormalities, or any abnormality on the skin have an increased risk of skin damage from the laser treatment(s). HairFree Laserclinic is not liable for any skin damage and/or skin reaction resulting from the aforementioned body features.

8.6 HairFree Laserclinic has towards the client(s) it treats an obligation of effort and not an obligation of result. HairFree Laserclinic will make every effort to achieve the desired result to the extent medically feasible and responsible. HairFree Laserclinic accepts no liability in the event that, despite best efforts, the result turns out not to be achievable. This is in accordance with applicable case law and regulations.

8.7 HairFree Laserclinic is not liable for (aggravated) hair growth due to any radiating heat from the laser on other body parts or as a result of shaving the treated body parts.

9 Complaints

9.1 In case of dissatisfaction or a complaint by the client about the treatment by HairFree Laserclinic, the client shall report it immediately, at least within 48 hours. HairFree Laserclinic and the client will then both endeavour to find a solution.

9.2 A complaint as mentioned in article 9.1 of these general conditions must be submitted by the client by e-mail.

10 Nullity

In case any provision of these terms and conditions is null and void or voidable, this shall not affect the validity of the remaining provisions.

11 Applicable law

The agreement concluded between HairFree Laserclinic and the client, and any further agreements concluded in implementation thereof, shall be governed exclusively by Dutch law.

12 Amendment

12.1 HairFree Laserclinic reserves the right to amend these conditions at any time.

12.2 Amendments shall be notified to the client in writing or electronically by e-mail and shall take effect one (1) month after the date of such notification, unless otherwise stated in the notification. If the Customer does not object to the change in the terms and conditions with reasons within one (1) month after the date of the announcement, the Customer shall be deemed to have accepted the change. If the client objects to the change in the terms and conditions with reasons within one (1) month after the date of the announcement, this shall constitute grounds for dissolution of the agreement.